Terms and Conditions of Use
1. ACCEPTANCE OF TERMS
The websites and information provided here and on other sites where the Hidsrus.com certification is present (be it associate or subsidiary) is operated and owned by Hidsrus.com. Hereafter Hidsrus.com and its groups are to be referred to as “we” or “it”, whereas the customer and user will be referred to as “you”.
All orders placed with Hidsrus.com constitutes the acknowledgment and acceptance of all conditions and terms listed under Hidsrus.com Terms and Conditions, and all conditions listed below. All parts shall remain the property of Hidsrus.com until paid for in full. All prices, materials, design, and specifications are subject to change without notice. It is the customer’s responsibility to retain any and all invoices for their record. All sales are final by Hidsrus.com (seller) to said account (buyer). Buyer understands that all goods sold by seller are in “as-is” condition. Seller does not have any control of what consistency said manufacturers have in production of said goods. If we encounter difficulties locating the buyer via phone, fax, mail, and e-mail, we will backorder the item until it arrives or cancel the order of that item if it is no longer available. Only individuals over 18 years of age may order from Hidsrus.com.
2. MODIFICATION OF TERMS
4. DESCRIPTION OF SERVICE
5. COPYRIGHT INFRINGEMENT
We take copyright practices very seriously. Any infringements you feel we need be made aware of, please email us immediately at help@Hidsrus.com.
6. BILLING SERVICE
Services, products, or literature provided at the expenditure of Hidsrus.com may be included with a monetary fee. On your credit statement, a charge will appear with your Order # noted on it. Under initial purchase, a credit authorization will be processed to ascertain available funds in an account. Pending any billing or clerical errors, the authorization will capture and clear within 3-5 business days. All purchases will clear authorization before being processed. Hidsrus.com does not offer COD. Hidsrus.com does not offer any type of payment escrow for purchases post delivery. We reserve the right to decline any transaction or clientele at our discretion.
7a. PRODUCT DISCLAIMER
Products may vary from actual images shown. Ballast do not include Hidsrus.com stickers. Products are delivered using black or white Boxes and do not include Hidsrus.com logo.
All HID Kits and the products of Hidsrus.com are intended for off-road use or export use only. Hidsrus.com is not responsible for violation of local laws due to the unintended use of our HID Kits or our products.
Hidsrus.com is not responsible for costs endured for any installation or removal of parts installed. Hidsrus.com will not compensate for labor or additional costs. In no event shall Hidsrus.com be liable for any special, indirect, incidental, or consequential damages, weather resulting from the misuse, use, or inability to use or install the product purchased from Hidsrus.com
Products provided by Hidsrus.com, and its subsidiaries are intended for recreational use unless specified otherwise with proper State and Federal compliance. Therefore, it is the customer’s sole responsibility to ensure that any products purchased through Hidsrus.com, or its subsidiaries are used in compliance with the US local, State and Federal Law. Hidsrus.com will not assume any responsibility for infractions incurred on the customer’s behalf through violation of these terms.
Products may vary from actual images shown. Ballast do not include Hidsrus.com stickers. Products are delivered using black or white boxes and do not include Hidsrus.com logo.
7b. SHIPMENT POLICY
Order’s are processed and sent with 24 – 72 hours after payment has been processed. Hidsrus.com may contact customer within 24 – 48 hours after order has been placed if any additional information is needed to process payment or in regards to product fitment details. Regarding products sent to customers, it is the customer’s sole responsibility to provide accurate residential information, and to be available to receive product. Any products returned through inaccurate information or customer negligence will be treated as an unauthorized return, and subject to all potential fees. Customer’s may request reshipment of products, and are then subject to shipment fees. Hidsrus.com is not responsible for any international duty fees (ex. CAN/MEX), nor compensation for fees incurred due to customer negligence.
For international orders, we ship standard through USPS mail. We send all international orders through our Texas hub. From Texas, USPS ships your package to the local post in your country who then delivers it to you. Tracking will now* update after the UPS sorting facility in Texas for standard shipping. For most* countries, it will include tracking. Please contact us to verify if your country will receive full tracking.
*These countries receive tracking from our door to yours. If your country is not listed, tracking will not update after the package has left the US and or may not update online for some countries. We will no be held responsible for international packages that are lost and or do not have tracking information. Again, if your country is not listed below it will not have update tracking information online. These countries receive tracking from our door to yours. They are:
Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Portugal, Singapore, Slovak Republic, Spain, Switzerland, and Turkey.
Domestic orders are shipped via USPS mail and takes 3-5 business days. Priority/Overnight Shipping can be purchased, which should reduce shipping time to 1-3 business days. Domestic Overnight Shipping can be added at checkout.
For international orders, we ship standard through USPS mail international. We send all international orders to a USPS sorting facility. USPS ships your package to the local post in your country who then delivers it to you.
DETAILS & DISCLAIMERS REGARDING SHIPPING TIME: ***We do NOT guarantee the UPS or USPS shipping time, domestic or international. The UPS or USPS does NOT guarantee their ship dates either. We will NOT refund any shipping costs for the USPS delivering your package late.***
7c. RETURN & EXCHANGE POLICY
In regards to products offered through Hidsrus.com, customers must receive an RMA (Return Merchant Authorization) in order to be eligible to return a product. Any item received without a legitimate RMA will be refused. Any shipping fees (standard, freight, duty, etc), incurred through this process are under the responsibility of the customer. Returned products must be received in a safe and resalable condition for a refund to be eligible. Products returned may be subject to a 25% restocking fee. This is designed to compensate for the initial fees incurred by Hidsrus.com at the time of purchase. Restocking fee is subject to change in accordance with third party policies. Refunds will be processed within 24-48 business hours of receiving the qualifying return, and may take up to 3-5 business days to post to your account, depending on merchant and bank services. In the event of initial purchase with money order, a check will be mailed to your persons at the time the returned product is deemed resalable. Please allow 7-10 business days for domestic delivery, 2-6 weeks for international.
Any returns and or exchanges must be notified to and authorized by Hidsrus.com within 14 days of the order being delivered.
Any exchange for incorrect bulb type sent to customer must notify Hidsrus.com within 7 days of the order being delivered. Due to the large variety of bulb types required by each application it is possible for incorrect bulb types to arrive. Hidsrus.com will replace incorrect bulb type free of charge. However, incorrect bulb type order’s sent to customer will still be subject to restocking fee if returned to Hidsrus.com with or without notification of return. Hidsrus.com will correct incorrect bulb type free of charge to customer within 7 days of the order being delivered.
No returns will be accepted if the product has been opened from original packaging and has been used. No returns will be accepted after 30 days of receipts, ALL returns will be subject to a service charge of 25% restocking fee. Original shipping costs to the customer and return shipping costs are non-refundable.
All special orders and non-stock item returns are subjected to a service charge of 25% restocking fee.
All returns must be accompanied by original invoice sent via email during purchase.
All cancellation are subject to a 10% cancellation fee.
Customer is responsible for all shipping charges on exchanges, defective items, wrong items. We will not refund return shipping, all defective items need to be returned.
We will always replace warrantied items under our “No questions asked” policy, but customers are responsible for the shipping costs of the replacement item to them, and also of the defective item back to us.
Parts must be in new, re-salable condition, and in their original packing. NO SCRACHED, DENTED, DAMAGED, PAINTED OR OTHERWISE ALTERED PARTS WILL BE CREDITED OR ACCEPTED.
REF– USED SHIPMENTS: Any customer who refused delivery of an order will be required to pay the original shipping charges, the additional return charges, and a 25% restocking fee. These charges must be paid in full before any future orders will be shipped.
Hidsrus.com reserves the right to reject returns on non-defective products. Returns will be handled on a case by case basis.
Items arrived by special delivery are not subject to returns. NO EXCEPTIONS WILL BE MADE. If item is damaged it must be signed for as “Damaged” upon delivery otherwise it is not eligible for return.
Some products may be damaged during transit. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write “damaged” on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call Hidsrus.com within 24 hours to file a claim request. Failure to comply with this policy may result in a denial for damage claim.
Hidsrus.com is not responsible for costs endured for any installation or removal of parts installed. Hidsrus.com will not compensate for labor or additional costs.
7d. WARRANTY INFORMATION
Hidsrus.com, offers a lifetime warranty upgrade on the “HID (HIGH INTENSITY DISCHARGE) CONVERSION KIT”, and all respective parts included. The terms of the warranty are as follows: The lifetime warranty is attached to that of the individual who purchased the upgraded warranty for the product. If product is resold to a third party individual without written or verbal consent of Hidsrus.com, the lifetime warranty is void. Consent may be attained by contacting us. Depending upon circumstance, we reserve the right to void the lifetime warranty at our discretion. In the event of such an occurrence, Hidsrus.com, will refund all collected funds from the individual at the earliest possible time.
Hidsrus.com, lifetime warranty does not cover shipping charges for warranty claims. PLEASE NOTE: All shipping charges on warranty items must be covered by the customer. This includes shipping the warrantied items back to the customer from our warranty dept. Warranty shipping charges are a flat rate $10 fee.
8. TERMINATION OF SERVICES
Hidsrus.com prohibits the use of solicitation towards us or customers through our websites, phone systems, emails, or any other mediums.
11. TRADEMARK INFORMATION
Hidsrus.com, reserves the right and protection to any and all products, services, and property owned and operated by Hidsrus.com. This includes, but is not limited to: logos, images, web content, practices, intellectual property, methodology, literature, media, etc. Under full protection of United States and international copyright law, we reserve the right to pursue infringements to the fullest degree necessary. Copyright information is subject to change under our discretion. All Hidsrus.com, trademarks, trade names, service marks, are the sole propriety of Hidsrus.com, and may not be used in connection with any other service, website, feature, print, or any other medium without the written and expressed consent of Hidsrus.com. All other trademarks, product names, company names, logos and copyrights are the property of their respective owners.
For any other questions, please contact us at help@Hidsrus.com.
12. Contact Information 888-207-6830 help@Hidsrus.com.com
Call Center/Office address HIDSRUS.COM PO BOX 507 Maple Lake MN 55358
Distribution/Shipping Center HIDSRUS.COM Houston, TX 77054 Fremont, CA 94555